Last refreshed: 01 February 2023 By making the purchase, you are acknowledging and agreeing that the goods are bespoke—that is, they were made just for you. Because they are custom-made, they are not produced until the customer has confirmed their purchase. There is no inventory of the purchased goods prior to customer purchase.

In the wake of making a client’s buy, you have 24 hours to drop or change the client’s structure (size, variety, amount, transporting address). After this time period, clients’ requests will go into creation and we will not be able to change it for you.

Please include the following details in your email to contact@mysticltd.com:

Subject: Change (or Drop) the request {Enter clients request number here – you can find it in the affirmation email in the wake of setting the order}

What you need to change (size, variety, amount, transporting address) or drop the request.

Within 24 to 48 hours, we will respond to customers’ emails.

Customers no longer have the right to make changes or cancel their orders after the 24 hours have passed and the purchase has gone into production. You cannot cancel an order or return purchased goods unless they are defective, and all orders are final.